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CRM System Admin
Ahu Technologies - Washington, DC
posted 2 months ago
About the position
The CRM System Admin is responsible for the effective provisioning, installation/configuration, operation, and maintenance of computer hardware, software, and related infrastructure. This role requires advanced knowledge of records management methodologies, systems, and standards of practice, with a focus on supporting the District of Columbia's mission to protect the safety of residents and advance the development of the built environment through permitting, inspections, and code enforcement.
Responsibilities
- Provisioning, installation/configuration, operation, and maintenance of computer hardware and software.
- Knowledge of Federal and District of Columbia records management laws, regulations, and policies.
- Evaluate the day-to-day functioning of the program and initiate changes for improvement.
- Establish and maintain effective working relationships with local records officials and federal/state agents.
- Exercise sound judgment in developing and interpreting policies and procedures.
- Communicate effectively to organize ideas and present findings logically.
- Understand the Agency's Records Programs and their interaction with e-records systems.
- Administer and manage an automated fulfillment and registration system.
Requirements
- 6-10 years of experience in monitoring networks to ensure security and availability.
- 6-10 years of experience performing daily backups.
- Bachelor's degree in IT or related field or equivalent experience.
- Experience working for Client Records for 7 years.
- Knowledge of policy and procedures for transferring Client records to the Library of Congress.
- Knowledge of Client scanning processes and procedures for DC buildings.
- Knowledge of Client policy regarding document scanning, logging, transmitting, and saving to secure drives.
- Advanced knowledge of records management methodologies, systems, and standards of practice.
- Ability to digitize records management systems and manage Agency records projects using scanning activities.
- Knowledge of processing information using Kofax to be transferred via FileNet in the e-records system.
