Cross Channel Operations Support Specialist

Deephaven Mortgage - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Cross Channel Operations Support Specialist at Deephaven Mortgage plays a vital role in supporting the Wholesale and Correspondent business channels by ensuring the completeness of loan submissions and facilitating the underwriting process. This position focuses on enhancing submission efficiency through quality checks and system improvements, while also providing excellent customer service to partners.

Responsibilities

• Review and index loan documentation
• Confirm loan information
• Identify and communicate outstanding requirements to applicable parties, including Account Executives, Loan Officers, Loan Processors and Sales and Operations Leaders
• Complete loan services and tasks to prepare for underwriting
• Provide excellent customer service to our partners by email and telephone
• Manage pipelines to ensure Service Level Agreements (SLA's) are met
• Collaborate with managers and technology partners to improve systems, ensuring greater efficiency, user-friendliness, and accuracy throughout the loan process

Requirements

• Excellent written, verbal, and interpersonal communication skills
• Proactive approach to workload; ability to handle multiple tasks and priorities
• Organized, analytical, detail-oriented, and self-motivated individuals
• Encompass knowledge preferred
• Mortgage experience preferred
• Compliance with Deephaven Policies and Procedures

Benefits

• Competitive base salary
• 401(k) plan with an employer match
• Health insurance with a generous employer contribution that begins day one of employment
• Flexible work/life balance with Responsible Time Off