American Cruise Lines - New London, CT
posted about 2 months ago
Full-time
New London, CT
Scenic and Sightseeing Transportation
About the position
The Cruise Director at American Cruise Lines is a key leadership role responsible for creating an engaging and enjoyable atmosphere for guests aboard the ship. This position involves managing entertainment, activities, and communications, ensuring a high level of guest satisfaction throughout the cruise experience. The Cruise Director will work closely with various departments to schedule and execute programs that enhance the guest experience, while also serving as the primary point of contact for guests during their journey.
Responsibilities
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
- Greet guests as they depart for and return from shore excursions.
- Make daily Noon announcement/update; make every effort to make all PA announcements as the 'voice' of the cruise.
- Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
- Create the daily Ship to Shore.
- Host Officer Introduction and Excursion Briefing.
- Assist in the delivery of the Safety Briefing with the Captain.
- Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
- Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
- Create and update bulletin board daily.
- Work with Excursions Director to prepare folders and materials for turnaround day.
- Act as company representative at pre-cruise hotels on turnaround day.
- Promote onboard sales and brand loyalty by hosting re-booking events.
- Oversee proper VIP guest service delivery.
- Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
- Perform bartending duties as needed with other management personnel.
Requirements
- Previous experience required.
- Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
- Extremely polished speaking/presentation skills required.
- Strong social skills required.
- Strong critical thinking skills required.
- Must possess a strong sense of production and presentation.
- Basic knowledge of audio/visual equipment required.
- Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
- Excellent time management and attention to detail.
- Transportation Worker Identification Credential (TWIC) required.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid training
