American Cruise Linesposted 8 months ago
Full-time • Entry Level
Nantucket, MA
101-250 employees
Scenic and Sightseeing Transportation

About the position

American Cruise Lines, the largest USA flagged cruise line in the United States, is seeking enthusiastic and talented Cruise Directors to join our shipboard team for the 2024 season. As a Cruise Director, you will be the most visible advocate for our guests, responsible for creating a fun and engaging atmosphere onboard. This role involves managing a variety of activities, shows, events, and presentations, ensuring that guests have a memorable experience throughout their cruise. You will be expected to socialize with guests, communicate effectively, and lead a team to deliver exceptional service. This leadership position requires a creative and energetic individual with a passion for guest satisfaction and a collaborative spirit. In this role, you will schedule and execute engaging entertainment and enrichment programs that enhance the guest experience. You will communicate with guests through various channels, including the shipboard daily program, public address system, and personal interactions. Socializing with guests during mealtimes and events is a key part of the job, as is greeting them during shore excursions. You will also be responsible for making daily announcements, meeting with various onboard personnel to coordinate activities, and ensuring that all lounges are prepared for events. Your ability to promote onboard sales and brand loyalty will be essential, as will your skills in managing guest services and reporting to the Home Office regarding cruise status and guest feedback. This position requires a strong sense of production and presentation, as well as basic knowledge of audio/visual equipment. You will need to be enthusiastic, outgoing, and confident, with excellent time management skills and attention to detail. The work schedule involves 7 days a week while onboard, with 6 to 8 weeks of work followed by 1 to 2 weeks of shore leave. Accommodations and meals are provided onboard, making this a unique opportunity to work in a dynamic environment while traveling across the nation.

Responsibilities

  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the 'voice' of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.

Requirements

  • Previous experience required; cruise ship experience preferred, but upscale hotel/resort experience will be considered.
  • Extremely polished speaking/presentation skills required.
  • Strong social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail required.
  • Transportation Worker Identification Credential (TWIC) required.

Benefits

  • Benefits package including medical, dental, and matching 401k.
  • Complimentary travel accommodations.
  • No living expenses aboard the ship (room and board are included).
  • Training programs to support you.
  • Continuous growth in the company.
  • Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
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