CS Representative

$39,520 - $43,680/Yr

Meridian Adhesives Group - Billerica, MA

Full-time - Entry Level

Billerica, MA

About the position

The Customer Service Representative at Meridian Adhesives Group is responsible for fostering long-term relationships with distributors and customers. This role involves managing orders from placement through invoicing, ensuring accuracy and timeliness in fulfilling customer needs. The ideal candidate will be a collaborative problem-solver who is organized and enthusiastic about providing excellent service.

Responsibilities

• Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast-paced environment.
• Successfully manage incoming e-mails in personal and group mailboxes, responding with requested information or obtaining necessary information from appropriate internal contacts.
• Collaborate internally and externally to meet and exceed customer expectations.
• Communicate consistently and clearly, in fluent English, with a global customer base.
• Pro-actively seek continuous improvement opportunities.
• Create tracking for and follow up on reported service issues, escalating concerns as needed.
• Create new customer accounts in the ERP system when required.
• Perform other related duties as assigned.

Requirements

• High School Diploma or equivalent
• 3-5 years of experience in a Customer Service Environment
• Proficiency in Microsoft Office - Word, Excel, PowerPoint, Outlook, and others
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail with a proven ability to meet deadlines
• Excellent listening skills
• Strong analytical and problem-solving skills
• Strong team player
• Accountability mindset

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program