CS Special Projects Coordinator

Legrand NA - Mascoutah, IL

Full-time - Mid Level

Mascoutah, IL

5,001-10,000 employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Special Project Coordinator at Legrand plays a crucial role in supporting the sales force and VIP customers by managing large orders and special projects. This position involves coordinating customer support, processing quotes, and resolving freight issues, ensuring that customer needs are met efficiently and effectively. The coordinator will also manage export projects and maintain communication with internal teams and customers to track project statuses.

Responsibilities

• Provide point of contact for VIP customers for large/special orders/projects over 100K and manage these accounts.
• Coordinate all aspects of customer support, including communication, performance, and auditing for large projects.
• Schedule bi-weekly conference calls with internal sales team and customers to discuss project statuses.
• Manage export projects for specified customers.
• Travel as needed for site or customer visits to evaluate situations and make decisions to satisfy customers.
• Process orders, quotes, and freight analysis, interpreting various sales documents to fulfill customer requests accurately.
• Approve quotes after review and follow up with rep firms and distributors regarding order changes.
• Manage and update customers' service portals and spreadsheets with current order status and shipments.
• Process project quotes using an electronic quotation system, providing all necessary information.
• Analyze and process bills of material from customer or contractor information, specifications, blueprints, or drawings.
• Answer technical questions for customers regarding product lines, certifications, and load/fill capacity.
• Research and approve debits, ship and debits, and customer extras for the accounting department.
• Answer inquiries regarding product, pricing, availability, and technical inquiries.
• Process Return Material Authorization and customer credits.
• Gather information to set up new customers.
• Resolve freight issues and track shipments.
• Process various reports including tracking, hold, open order, and back order reports.
• Perform all activities in accordance with applicable procedures and work instructions.

Requirements

• Bachelor's degree in business or related field or minimum 7 years equivalent experience preferred.
• Minimum 5 years of customer service experience in a manufacturing environment.
• Strong organizational and time management skills with close attention to detail.
• Ability to evaluate situations, identify options, and implement effective solutions quickly and efficiently.
• Exceptional computer skills with extensive knowledge of word processing, spreadsheet, presentation, and database software.
• Proficiency with ERP and CRM software is strongly preferred.
• Ability to work collaboratively in a team-based environment and handle various personalities.
• Excellent verbal and written communication skills, able to communicate effectively across all levels of the organization.
• Thorough knowledge of the company, its history, products, and market position.

Benefits

• Comprehensive medical, dental, and vision coverage.
• High employer 401K match.
• Above-benchmark paid maternity and parental leave.
• Paid time off to volunteer.
• Active/growing Employee Resource Group network.