CS Special Projects Coordinator

About the position

The Special Projects Coordinator at Legrand plays a crucial role in supporting the sales force and VIP customers by managing large orders and projects, processing returns, and addressing inquiries related to products and technical issues. This position requires strong organizational skills and the ability to coordinate customer support for high-value projects, ensuring customer satisfaction through effective communication and project management.

Responsibilities

• Provide point of contact for VIP customers for large/special orders/projects over 100K and manage these accounts.
• Coordinate all aspects of customer support, including communication, performance, auditing, etc., for large projects.
• Schedule bi-weekly conference calls with internal sales team and customers to discuss project status.
• Manage export projects for specified customers.
• Travel as needed for site or customer visits to evaluate specific situations and make decisions to satisfy customers.
• Process orders, quotes, and freight analysis, interpreting various sales documents to fulfill customer requests accurately.
• Approve quotes once reviewed and follow up with rep firms and distributors regarding order changes.
• Manage and update customers' service portals and spreadsheets with current order status and shipments.
• Process project quotes using an electronic quotation system, providing all important information.
• Analyze and process a bill of material from customer or contractor information, specifications, or drawings.
• Answer technical questions for customers regarding product line, bill of materials, certifications, and load/fill capacity.
• Research and approve debits, ship and debits, and customer extras for the accounting department.
• Answer inquiries regarding product, pricing, availability, and technical inquiries.
• Process Return Material Authorization and customer credits.
• Gather information to set up new customers.
• Resolve freight issues and track shipments.
• Process various reports including tracking, hold, open order, and back order reports.
• Perform all activities in accordance with applicable procedures and work instructions.

Requirements

• Bachelor's degree in business or related field or minimum 7 years equivalent experience is preferred.
• Minimum 5 years of customer service experience in a manufacturing environment.
• Strong organizational and time management skills with close attention to detail.
• Ability to evaluate situations, identify options, and implement effective solutions quickly and efficiently.
• Exceptional computer skills with extensive knowledge of word processing, spreadsheet, presentation, and database software.
• Proficiency with ERP and CRM software is strongly preferred.
• Ability to handle all types of personalities and relate to people at all levels of the organization.
• Excellent verbal and written communication skills, able to provide clear and concise information.

Nice-to-haves

• Experience in managing large projects and customer accounts.
• Familiarity with electrical and digital building infrastructures.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Professional development opportunities