CSA, FS Route IV

The Ccs Companies - Salem, NH

Full-time - Entry Level

Salem, NH

About the position

The Financial Services (FS) Route Customer Service Agent (CSA) is responsible for managing and collecting delinquent funds on high-balance accounts assigned to CCS for third-party collection. This role involves overseeing over 400 accounts, engaging with customers to resolve outstanding debts while adhering to applicable laws and maintaining a professional demeanor.

Responsibilities

• Collect delinquent funds on high-balance accounts assigned to CCS.
• Manage over 400 accounts for a specific client.
• Engage customers in a professional and customer-friendly manner.
• Comply with federal, state, and local debt collection laws during interactions.
• Follow verbal and written directions from supervisors and managers.
• Acquire knowledge about CCS clients' loan programs to converse intelligently with customers.
• Read and interpret information regarding clients, debtors, policies, and procedures.
• Participate in problem-solving and decision-making activities.
• Perform skip tracing for accounts with incorrect contact data using various resources.
• Maintain a professional and courteous working environment.

Requirements

• High School diploma or GED or equivalent work experience.
• One or more years of general collection experience with a collection agency preferred.
• Strong interpersonal and verbal communication skills.
• Strong negotiation skills; motivated and goal-oriented.
• Basic math and writing skills.
• Ability to maintain a consistent full-time work schedule.

Nice-to-haves

• Previous skip tracing experience is highly preferred.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.