CSM Manager

$160,000 - $240,000/Yr

Dagster Labs - New York, NY

Full-time - Manager

Remote - New York, NY

About the position

As a Customer Success Manager (CSM) Manager at Dagster Labs, you will lead a team responsible for onboarding new customers, ensuring their success with Dagster+, and managing account renewals and expansions. This role emphasizes collaboration with Sales and Product departments to align on best practices, while also focusing on data-driven strategies to optimize customer success. The position is fully remote, offering flexibility and support for home office setups.

Responsibilities

• Lead and manage a team of customer success managers to achieve and exceed NDR targets across our customer base.
• Work closely with sales leadership to create customer success strategy.
• Oversee the CSM team's execution of strategies and initiatives.
• Create and implement new processes to improve conversion and efficiency.
• Grow the careers and capabilities of individual contributors on the team.
• Provide continuous feedback and coaching to your team members.
• Hold a high bar while recruiting new customer success managers.
• Drive customer success initiatives across the entire sales organization.

Requirements

• 5+ years of B2B Enterprise SaaS customer success experience.
• 3+ years of relevant customer success management experience.
• Strong effectiveness in customer success and people management.
• Excellent written and oral communication skills.
• Experience in a high-functioning customer success and sales organization that is rapidly scaling.

Nice-to-haves

• Familiarity with the modern data stack.
• Experience working with software engineers or data engineers.
• Experience with customer success toolstacks.

Benefits

• Remote work stipend for home office equipment and comfort.
• Coverage for coworking or office space if preferred over working from home.