Unclassified - Houston, TX
posted 4 months ago
Lonestar Solar Services is seeking a responsible, enthusiastic, and goal-oriented Bilingual Project Coordinator to join our team. This full-time position is based at our office located at 7701 West Little York Road, Houston, TX. The ideal candidate will play a crucial role in enhancing the experience of our homeowners by providing exceptional customer service and effective project coordination. The role involves a variety of tasks including answering phones, responding to customer inquiries, and assisting with customer issues. The successful candidate will be responsible for scheduling appointments, conducting verification calls, and ensuring that homeowners have a positive experience with our products and services. In this position, communication and organization are key to success. The Bilingual Project Coordinator will regularly contact homeowners to check on their satisfaction levels and address any concerns or complaints they may have. This role requires a proactive approach to problem-solving and the ability to work collaboratively with team members to ensure that all homeowner needs are met efficiently. The candidate will also be expected to manage incoming calls, directing them to the appropriate recipients, and communicating with homeowners through various channels including mail, email, and verbal communication. The Bilingual Project Coordinator will be expected to maintain a high level of professionalism and patience while dealing with customer inquiries and issues. Knowledge of the solar industry is a plus, as it will enhance the ability to provide informed responses to homeowner questions. This position offers an opportunity for growth within the company, and the successful candidate will receive on-the-job training to develop their skills further.