CSR Call Center Representative

$35,360 - $39,520/Yr

Adecco - Houston, TX

posted 8 days ago

Full-time - Entry Level
Houston, TX
Administrative and Support Services

About the position

The Bilingual Customer Service Representative will be responsible for providing exceptional customer service in a call center environment. This role involves processing orders, addressing customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Resolve customer complaints via phone, email or mail
  • Greet customers warmly and ascertain problem or reason for calling
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals

Requirements

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Excellent reasoning skills
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Additional voluntary benefits
  • EAP program
  • Commuter benefits
  • 401K plan
  • Paid Sick Leave
  • Holiday pay
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