CSR Call Center Representative

$35,360 - $39,520/Yr

Adecco - Houston, TX

Full-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Bilingual Customer Service Representative will be responsible for providing exceptional customer service in a call center environment. This role involves processing orders, addressing customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Resolve customer complaints via phone, email or mail
• Greet customers warmly and ascertain problem or reason for calling
• Take payment information and other pertinent information such as addresses and phone numbers
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals

Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Excellent reasoning skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent verbal and written communication skills
• Ability to multitask, prioritize and manage time effectively
• High school diploma or equivalent

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay