CSR - Customer Service Representative-Evenings 3p-11p Full Time

About the position

The Customer Service Representative (CSR) position at COPS Monitoring involves providing alarm monitoring services to customers, ensuring their safety and security during emergencies. This full-time role requires working evening shifts from 3 PM to 11 PM, where representatives will handle alarm activations and customer inquiries, contributing to a supportive community of professionals dedicated to helping others.

Responsibilities

• Notify customers and authorities about alarm activations
• Answer inbound phone calls related to alarm activations

Requirements

• Bilingual
• High School Diploma or GED
• Good telephone voice and etiquette
• Ability to clear a background check and drug screening
• Desire to help others
• Ability to remain calm during adverse situations

Nice-to-haves

• No experience needed
• Entry level
• Under 1 year of experience

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching
• Flexible schedule
• Referral program
• Paid sick time