CSR - Customer Service Representative

$31,200 - $32,843/Yr

BCforward - Chandler, AZ

Full-time - Entry Level

Chandler, AZ

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at BCforward Technologies is responsible for providing exceptional service to clients in Chandler, AZ. This role involves managing a high volume of incoming calls, assisting clients with the application process, and ensuring effective communication between clients and case managers. The position is a full-time contract role with the potential for extension, requiring strong customer service and computer skills.

Responsibilities

• Greet clients/public and assess purpose of office visit.
• Make referrals for community resources.
• Assist clients to prepare for the application process.
• Register application and check for prior client history.
• Manage a high volume of incoming calls.
• Route calls and messages to appropriate staff.
• Photocopy information submitted by client for eligibility process.
• Direct client and information to the assigned/appropriate case manager.
• Open, date stamp and distribute all mail (US/Inner office/scanned/emailed/fax).
• Prepare outgoing mail according to office procedures.

Requirements

• Minimum 1 year consecutive customer service experience.
• Strong computer skills.
• Excellent customer service skills.
• Critical thinking skills.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule