CSR | Customer Service Representative

$31,200 - $41,600/Yr

Community Veterinary Partners - Ellisville, MO

Full-time - Entry Level

Ellisville, MO

Professional, Scientific, and Technical Services

About the position

The Client Service Representative (CSR) at Tri-City Animal & Bird Clinic plays a crucial role in delivering exceptional customer service to clients and their pets. This position focuses on creating a welcoming environment while managing multiple tasks efficiently. The CSR is responsible for ensuring that clients feel valued and informed about the veterinary services provided, all while maintaining professionalism and compassion, especially in emotional situations.

Responsibilities

• Provide compassionate care to all patients
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Receive and transmit faxes
• Take and deliver messages promptly to appropriate staff
• Pull medical records of patients for proper documentation
• Note in medical records the details discussed during client conversations
• Check medical and computer records for accurate client information
• Weigh pets each visit and record weights in medical records
• Schedule appointments according to hospital scheduling guidelines
• Answer clients' questions about veterinary services and products
• Verify prescriptions and provide administration instructions to clients
• Prepare consent forms and discuss financial policies with clients
• Prepare health certificates and proof of vaccination as requested
• Advise clients on proper nutrition and preventive care
• Maintain a clean and neat reception area
• Explain invoices to show value for the care provided
• Collect payment when services are rendered
• Retrieve, update and file patient medical records
• Clean up after pets' accidents in the reception area
• Collect specimens for lab analysis and label them appropriately
• Recognize emergency situations and enlist aid from doctors and technicians
• Explain services offered and maintain food and supply storage
• Understand infectious diseases and how to control their spread

Requirements

• Customer service experience
• Computer skills
• Effective communication skills
• Ability to work in a fast-paced environment
• Compassion and love for animals

Nice-to-haves

• Experience with veterinary software
• Ability to handle multiple tasks simultaneously
• Positive attitude

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Uniform allowance
• Vision insurance
• Life insurance