CSR - Customer Service Representative

$36,400 - $36,400/Yr

United Scientific Supplies - Libertyville, IL

Full-time - Entry Level

Libertyville, IL

Chemical Manufacturing

About the position

The Customer Service Representative (CSR) at United Scientific Supplies, Inc. is responsible for providing exceptional customer service by responding to inquiries via phone and email, assisting with order status and tracking, and resolving customer issues. This role requires effective communication skills and the ability to handle technical questions, ensuring customer satisfaction in a fast-paced office environment.

Responsibilities

• Respond to phone and email inquiries quickly and efficiently.
• Act as a secondary phone receptionist.
• Provide pricing, order status, and tracking information responses.
• Intake and reply to technical questions.
• Work with customer order problem resolution and process returns.

Requirements

• Minimum of 2 years' experience in customer service in an office setting.
• Ability to communicate pricing, order status, and track responses.
• Ability to handle technical questions and analyze situations quickly to provide effective solutions.
• A friendly and calm demeanor with a strong commitment to customer satisfaction.
• Ability to work independently as well as part of a team.
• Proficiency in Microsoft Outlook, Teams, Excel, and Word.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance