Tech Observer - Westlake, OH
posted 6 days ago
The Customer Service Representative (CSR) role is focused on enhancing the customer experience by acting as a single point of contact for customers. This position involves managing customer interactions, providing quality service, and supporting supply chain inquiries while maintaining a positive and professional demeanor. The CSR will also contribute to understanding customer needs and expectations, manage CRM data, and collaborate with internal teams to ensure customer satisfaction and operational efficiency.