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CSR - Customer Service Representative
$33,592 - $52,000/Yr
Delfera Heating & Cooling Company - Aston, PA
posted 2 months ago
Part-time,Full-time - Entry Level
Aston, PA
Specialty Trade Contractors
About the position
DelFera Heating & Cooling Co. is seeking both full-time and part-time Customer Service Representatives to provide exceptional customer support through various channels, including phone, email, and chat. The role focuses on responding to customer inquiries, analyzing their needs, and delivering effective solutions in a fast-paced environment.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Analyze customer issues and provide effective solutions.
- Handle outbound calling for follow-ups and customer feedback.
- Maintain a high level of phone etiquette while interacting with customers.
- Collaborate with team members to enhance the overall customer experience.
Requirements
- High School Diploma required.
- Strong phone etiquette and communication skills are essential.
- Proficiency in data entry and basic computer skills is required.
- Previous experience in a customer support role is preferred but not mandatory.
- A positive attitude, patience, and the ability to work under pressure will contribute to your success in this role.
Nice-to-haves
- ServiceTitan experience is a plus.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid holidays
- Vision insurance
