CSR/Dispatcher

About the position

Accelerated, Inc. is seeking a detail-oriented and proactive CSR/Dispatcher to coordinate and optimize the movement of freight, ensuring timely and efficient deliveries while maintaining exceptional communication with drivers, clients, and internal teams. The role involves managing schedules, route planning, and troubleshooting issues that may arise during transit in a fast-paced logistics environment.

Responsibilities

• Plan and optimize delivery routes for drivers to ensure timely and efficient transportation of goods.
• Serve as the primary point of contact between drivers, customers, and the logistics team, facilitating clear and timely communication.
• Track vehicle locations and monitor the status of deliveries using dispatch software and GPS systems.
• Address any issues that arise during transportation, including delays, accidents, or equipment malfunctions, and implement solutions quickly.
• Create and maintain schedules for drivers, ensuring adequate coverage and compliance with hours-of-service regulations.
• Confirm with Dock Supervisor all warehouse members have documented damages incurred during travel on inbound manifest so the information may be entered in DataTrac.
• Respond to customer inquiries and concerns regarding deliveries, providing updates and resolving any issues to maintain high satisfaction levels.
• Understand how to operate, use, and train new drivers and staff on internal driver app; Datatrac for Drivers.
• Ensure accurate and timely completion of all necessary paperwork, including bills of lading, delivery receipts, and regulatory documents.
• Ensure all operations comply with local, state, and federal regulations, as well as company policies and safety standards.
• Communicate call outs from dock workers and drivers to Management and HR.
• Evaluate driver performance and provide feedback to improve efficiency and service quality.
• Work closely with other departments, such as inventory and warehousing, to streamline operations and enhance service delivery.
• Various other clerical duties.

Requirements

• 1-year dispatch experience required
• Excellent verbal and written communication skills to effectively coordinate with drivers, customers, and team members.
• Strong attention to detail to ensure accuracy in scheduling and compliance with regulations.
• Familiarity with dispatch software, GPS systems, and Microsoft Office Suite; ability to learn new technologies quickly.
• Strong ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities in a fast-paced environment.
• Ability to build positive relationships with drivers and customers, fostering a collaborative work environment.
• MUST BE ABLE TO PASS COMPANY BACKGROUND CHECK AND DRUG SCREEN.

Nice-to-haves

• Forklift: 1 year (Preferred)
• local cartage dispatching: 1 year (Required)

Benefits

• Competitive pay
• Benefits (Medical, Dental, Vision, etc.) available after 60 days.
• Paid Time Off available after 6 months.
• Eligible for Holiday Pay after 90 days.
• Eligible for 401k with company match after 1 year.
• Driver referral program
• Opportunities for career growth and advancement within the company.
• Annual pay increases with review.