CSR - Outside Sales

Agricultural Productivity Companies Inc. - Wooster, OH

Full-time

Wooster, OH

About the position

The CSR - Outside Sales position is focused on building and enhancing customer relationships through direct engagement at customer locations. The role involves performing follow-up activities related to the sales of complete goods, parts, and services, addressing customer concerns, and promoting aftermarket sales to improve the overall customer experience.

Responsibilities

• Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard repair quotes, and special parts promotions.
• Performs follow-up calls at customer locations on complete goods and major parts and services sold by the dealership.
• Addresses customer concerns and resolves problems effectively and satisfactorily.
• Profiles customer's machines, vehicles, and demographic information.
• Participates in dealer product presentations at customer clinics, field expos, etc.
• Build relationships with customers and be the 'go-to' for all aspects of the business (sales, parts, and service).
• Provide technical support on a limited basis when applicable.

Requirements

• Experience in an agricultural or turf related role with involvement in activities such as sales, service, parts, training, or other related work preferred.
• Excellent customer relationship skills.
• Ability to write and speak effectively to individuals, peers, and groups.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to multi-task between customers and projects and deliver an exceptional customer experience.