CSR/Teller - Indian Springs OH - Part-Time

Fifth Third Bank • Hamilton, OH

382d

About The Position

The CSR/Teller position at Fifth Third Bank involves providing exceptional customer service while managing daily banking operations. The role focuses on building customer relationships, addressing inquiries, and ensuring compliance with bank policies. The CSR/Teller is responsible for cash handling, maintaining confidentiality, and referring customers to appropriate banking services.

Requirements

• High school diploma or GED required.
• Experience with cash handling and customer service in a retail environment.
• Ability to interact confidently with the public and adhere to dress code guidelines.
• Knowledge of retail banking policies and procedures.
• Strong initiative and sound judgment in decision-making and problem resolution.
• Demonstration of core values including accountability, respect, and integrity.
• Flexibility in scheduling to meet business needs.

Responsibilities

• Deepen relationships with customers by understanding their needs and guiding them to financial solutions.
• Provide timely follow-up to customer inquiries and resolve issues effectively.
• Maintain open communication with customers and ensure confidentiality of their information.
• Perform daily office responsibilities to ensure efficient operation of the banking office.
• Maintain accurate balancing records and correct any discrepancies as needed.
• Stay updated on bank policies and procedures to provide accurate information to customers.
• Handle customer problems professionally and escalate complex issues when necessary.
• Identify customer needs during interactions and refer them to appropriate banking partners for further assistance.
• Build knowledge of retail products and services offered by the bank.
• Utilize tools for tracking referrals to personal bankers and business partners.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED