CSR

$35,360 - $52,000/Yr

Gerber Collision & Glass - Round Rock, TX

Part-time - Entry Level

Round Rock, TX

5,001-10,000 employees

Repair and Maintenance

About the position

The Customer Service Representative (CSR) at Gerber Collision & Glass is responsible for delivering exceptional customer experiences while managing relationships with customers and insurance companies. This role involves providing administrative support to the Repair Facility Team and ensuring the smooth operation of vehicle repair scheduling and documentation.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner and CCC One schedule.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
• Prepare RO (repair order) work packet consisting of QC (quality control) checklist, work order, parts list, and windshield tag.
• Record all communication with customers or insurance partners during the repair process using CCC One notes.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day.

Requirements

• High School Diploma or GED
• Minimum 1 year experience in a similar role such as administration assistant
• Strong attention to detail with a high degree of accuracy
• Knowledge of general office equipment and basic computer skills
• Good oral and written communication skills
• Strong sales drive and exceptional customer service skills
• Valid driver's license

Nice-to-haves

• 1 year in an auto body or similar work environment including previous customer service experience

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend