Cust Rep

Golden State Foods - Apopka, FL

Full-time - Entry Level

Apopka, FL

Food Manufacturing

About the position

The Customer Representative role at Golden State Foods involves processing customer orders with a focus on accuracy and efficiency to ensure high-quality customer service. The position requires effective communication and coordination with customers, as well as the ability to handle various order-related documents and maintain customer records.

Responsibilities

• Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service.
• Disseminates information regarding orders, products, promotions, and ordering processes.
• Processes a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and maintain complete and accurate records.
• Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers' needs and product restrictions.
• Maintains customer files and records to ensure complete documentation and support Customer Service functions.
• Performs other related and assigned duties as necessary.

Requirements

• High school diploma or equivalent.
• 0 to 2 years of relevant work experience in customer service or order processing.
• Knowledge of order processing concepts and procedures.
• Basic knowledge of office equipment and machinery (PCs, copiers, fax machines, etc.).
• Basic knowledge of products and promotions.
• Basic understanding of customer service concepts and techniques.
• Proficiency in PC word processing and spreadsheet software applications.

Nice-to-haves

• Experience in order fulfillment.