Cust Serv Spec I

Harris Central Appraisal District - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Custodial Service Specialist I position at Harris Central Appraisal District is an intermediate role focused on providing general services information and resolving customer issues. The role emphasizes professionalism, courtesy, and patience, ensuring that the district is represented positively. The specialist will possess an intermediate understanding of the district's policies and procedures, enabling them to recommend appropriate solutions to customer problems while working under semi-regular supervision.

Responsibilities

• Provide general services information to customers.
• Resolve emerging problems faced by customers.
• Maintain a high level of professionalism and courtesy in all interactions.
• Demonstrate patience while assisting customers.
• Utilize intermediate knowledge of district policies and procedures to recommend solutions.
• Perform customer service support activities related to the area of focus.

Requirements

• High School Diploma or equivalent experience required.
• Intermediate level knowledge of customer service practices.