Custom Configuration Specialist

Danaher - Des Moines, IA

Full-time

Des Moines, IA

Computer and Electronic Product Manufacturing

About the position

The Custom Configuration Specialist at Integrated DNA Technologies (IDT) plays a crucial role in the Quote & Order Administration Team, focusing on gathering customer requirements, configuring orders, and ensuring accurate documentation. This position emphasizes collaboration within a global team to enhance productivity and customer satisfaction in the genomics and life sciences field.

Responsibilities

• Gather customer requirements to determine the corresponding product offering and services required for processing and configure customer orders using IDT systems and tools to generate accurate quotation documents and order records
• Validate configurable orders and contact customers to clarify requirements or handle order exceptions
• Determine lead time and availability for custom configurations and attain and document necessary approvals using resources and consultations with key stakeholders, including Operations, Finance, Sales
• Answer and document inbound and outbound customer interactions and inquiries received by phone, email, or chat in IDT's Customer Relationship Management (CRM) database
• Contribute to team productivity through participation in Daily Management, development of knowledge resources, and achievement of targets for accuracy and responsiveness

Requirements

• High school diploma or GED with 4+ years of relevant experience
• At least 1 year of experience in the Genomics or Life Sciences Field or customer facing experience or IDT related experience

Nice-to-haves

• Associate's Degree or Bachelor's Degree in life science (Biology, Biochemistry, Chemistry)
• Experience working with Quality Management Systems (QMS) with basic understanding of differences between ISO 9001 and ISO 13485 certifications as it relates to manufacturing processes and change controls
• Demonstrated ability to assess processes and identify opportunities for optimization and improvement
• Demonstrated experience managing multiple priorities and using critical thinking and problem-solving skills
• Demonstrated ability to adjust rules and processes for individual situations, and escalate complex problems as needed

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)