Customer Account Coordinator

$47,300 - $63,000/Yr

International Paper - Northlake, IL

Full-time - Entry Level

Northlake, IL

10,001+ employees

Paper Manufacturing

About the position

The Customer Account Coordinator serves as the primary point of contact for International Paper's customers, ensuring a world-class customer experience. This role involves managing customer orders, coordinating with various departments, and resolving issues to meet customer expectations and business objectives.

Responsibilities

• Act as the primary point of contact for customers, ensuring a world-class customer experience.
• Convert customer purchase orders to manufacturing production orders.
• Order raw materials and tooling to support production.
• Communicate with internal and external customers regarding order status, estimates, and changes.
• Monitor and manage customer inventory levels.
• Investigate and resolve order discrepancies and customer quality complaints.
• Establish strong relationships with operations, shipping, and maintenance teams.
• Demonstrate understanding of plant-specific manufacturing capabilities.
• Coordinate with design, sales, pricing, and operations departments for new customer items.
• Make daily decisions to maximize customer satisfaction and plant capacity.
• Solve problems with technical and business acumen.
• Establish and manage correct order unitization.
• Understand International Paper's pricing models and coordinate warehoused items.
• Assess and report possible obsolescence concerns of aged inventory.
• Participate in plant's NPI initiatives related to inventory and operational efficiencies.
• Provide data reporting of orders, sales, and inventory to management and customers.
• Create and manage customer-specific reporting requirements.
• Coordinate efforts of internal and external vendors for tooling and artwork approval.
• Demonstrate exceptional administrative, organizational, and communication skills.
• Report noteworthy customer concerns or trends to management.
• Participate in production meetings to track orders from receipt to delivery.
• Research and resolve customer order discrepancies and ensure accurate pricing.
• Work independently with minimal oversight.
• Provide forecasts based on customer input and historical trends.
• Conduct quality assurance checks on technical specifications.

Requirements

• 3 years of industry experience with a high school diploma/GED or an undergraduate degree.
• Ability to perform basic math functions such as working with fractions and percentages.
• High level of proficiency in Microsoft Office products, specifically Excel and Word.
• Outstanding communication skills, both written and verbal.
• Strong customer focus and decision-making skills.
• Attention to detail and integrity.
• Ability to work under pressure and multi-task effectively.
• Strong relationship-building skills and composure.

Nice-to-haves

• Experience in pricing and customer account management.
• Familiarity with manufacturing processes and inventory management.

Benefits

• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Loan assistance
• Paid Time Off
• Education & Development (including Tuition Reimbursement)
• Student Loan Repayment Assistance