Customer Account Manager CSR

$35,360 - $43,680/Yr

Western States Envelope & Label - Butler, WI

Full-time - Entry Level

Butler, WI

101-250 employees

Printing and Related Support Activities

About the position

The Customer Account Manager CSR role at Western States involves serving as the primary point of contact for designated customer accounts, ensuring outstanding support and high levels of customer satisfaction. This position requires building and maintaining strong relationships with key customers while effectively handling inquiries, requests, and escalations. The ideal candidate will have proven experience in account management or a similar customer-facing role, demonstrating strong interpersonal and communication skills.

Responsibilities

• Serve as the main point of contact for all customer inquiries, requests, and escalations.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Understand client needs and objectives, working closely with internal teams to ensure those needs are met.
• Utilize strong interpersonal and communication skills to build rapport and establish trust with customers.
• Employ excellent problem-solving and decision-making abilities to deliver effective solutions.
• Handle escalations and resolve customer complaints or issues effectively and efficiently.
• Proactively identify opportunities to upsell additional products or services to existing clients.
• Create miscellaneous reports on an as-needed basis.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; post-secondary education preferred.
• Previous experience in Account Management or Inside Sales role.
• Proven experience with ERP systems, Microsoft Office suite, and order quoting software.
• Proven listening and strong communication skills (written and verbal) with the ability to articulate requests and actions in a concise, clear, and timely manner.
• Demonstrated ability to learn and retain various products, data entry, order, and manufacturing information/processes.
• Demonstrated ability to function independently and make informed/sound decisions apart from direct supervision after training in a team-based environment.

Benefits

• Comprehensive benefits package
• 401k with company match
• 9 paid holidays