Customer Account Manager Inside Sales

Intermax Networks - Coeur d'Alene, ID

Full-time - Entry Level

Coeur d'Alene, ID

Professional, Scientific, and Technical Services

About the position

The Customer Account Manager - Inside Sales at Intermax Networks is responsible for nurturing relationships with existing customers and driving upsell and cross-sell opportunities. This role involves managing a portfolio of customer accounts, ensuring satisfaction with current services, and identifying additional solutions to enhance customer retention and revenue growth. The position requires strong interpersonal skills and a customer-focused approach to support business growth and success.

Responsibilities

• Build and maintain strong, long-lasting relationships with current customers to ensure high levels of satisfaction and retention.
• Serve as the go-to resource for account questions, escalations, and support issues, ensuring prompt resolution.
• Proactively check in with customers to ensure they are maximizing the value of their services and address any challenges they may face.
• Identify opportunities for upselling and cross-selling additional products and services that align with the customer's evolving business needs.
• Work closely with customers to understand their goals, challenges, and upcoming projects to provide tailored solutions.
• Create customized proposals and present these solutions to customers in a compelling way that demonstrates value and ROI.
• Monitor customer account health and usage, taking proactive steps to mitigate churn and maximize account growth.
• Develop and implement strategies for increasing customer engagement, satisfaction, and loyalty.
• Assist in contract renewals and negotiations to ensure long-term partnerships and recurring revenue.
• Collaborate closely with the sales, technical support, and customer service teams to ensure a seamless experience for customers.
• Keep accurate records of account activities, including customer interactions, sales opportunities, and key updates, in the CRM system.
• Provide regular updates and reports to management on customer engagement, revenue performance, and potential opportunities.

Requirements

• 1-4 years of experience in inside sales, account management, or customer service, ideally in the telecom, technology, or IT services industry.
• Proven track record of managing customer relationships and driving sales growth within an existing customer base.
• Experience with upselling, cross-selling, or account expansion in a B2B environment is highly preferred.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels.
• Excellent listening, problem-solving, and negotiation skills.
• Detail-oriented with strong organizational skills to manage multiple accounts and priorities.
• Proficient in using CRM systems (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Customer-focused, with the ability to anticipate customer needs and provide exceptional service.

Nice-to-haves

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred, though not required.

Benefits

• Dental insurance
• Health insurance
• Opportunities for advancement
• Retirement plan
• Vision insurance