Customer Account Representative

Artivion - Kennesaw, GA

Full-time - Entry Level

Kennesaw, GA

1,001-5,000 employees

Administrative and Support Services

About the position

The Customer Account Representative at Artivion is responsible for providing customer service support to sales representatives, physicians, and hospitals within a designated region. This role focuses on processing orders, addressing customer inquiries, and maintaining customer accounts, ensuring efficient communication and service delivery.

Responsibilities

• Process orders and requests for tissues for assigned region
• Address customer inquiries and provide information about Artivion's services, products, and ordering processes
• Create new customer accounts, maintain existing accounts, and implement changes to accounts in SAP
• Initiate customer returns and credits and assist the sales rep in resolving account issues
• Process orders in GHX system
• Create Priority Cardiac Report
• Maintain backorder report
• Process cycle counts for sterile samples and consignment inventory

Requirements

• Excellent verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High School diploma required, college degree preferred