Artivion - Kennesaw, GA

posted 6 days ago

Full-time - Entry Level
Kennesaw, GA
1,001-5,000 employees
Administrative and Support Services

About the position

The Customer Account Representative at Artivion is responsible for providing customer service support to sales representatives, physicians, and hospitals within a designated region. This role focuses on processing orders, addressing customer inquiries, and maintaining customer accounts, ensuring efficient communication and service delivery.

Responsibilities

  • Process orders and requests for tissues for assigned region
  • Address customer inquiries and provide information about Artivion's services, products, and ordering processes
  • Create new customer accounts, maintain existing accounts, and implement changes to accounts in SAP
  • Initiate customer returns and credits and assist the sales rep in resolving account issues
  • Process orders in GHX system
  • Create Priority Cardiac Report
  • Maintain backorder report
  • Process cycle counts for sterile samples and consignment inventory

Requirements

  • Excellent verbal communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High School diploma required, college degree preferred
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