Upbound Group - Shawnee, KS

posted about 1 month ago

Full-time - Entry Level
Shawnee, KS
Professional, Scientific, and Technical Services

About the position

As a Customer Account Representative at Rent-A-Center, you will play a crucial role in providing customers with access to high-quality goods that enhance their quality of life. This position is designed for individuals who are ready to do their best work and are interested in a starting hourly rate ranging from $15.17 to $17.85. You will be part of a full-time employment opportunity with a consistent schedule, allowing you to enjoy paid time off, including Sundays when the store is closed. The company prides itself on its award-winning culture and offers numerous opportunities for advancement within the organization. In this role, you will be responsible for delivering exceptional customer service through friendly and top-notch experiences, often referred to as "white glove" service. This includes engaging with customers both in-store and in their homes, ensuring that their needs are met and obtaining new rental orders when necessary. You will also have the opportunity to get out of the store for deliveries and pickups, showcasing a winning spirit through safe and compliant loading, unloading, and installation of products. It is essential to follow all handling and transportation procedures while maintaining the cleanliness and proper maintenance of company vehicles. Additionally, you will be tasked with merchandising responsibilities, which involve maintaining an inviting store atmosphere. This includes organizing products, refurbishing merchandise to like-new condition, and ensuring that the showroom is clean and well-organized for both customers and coworkers. Your role will be vital in creating a positive shopping experience and fostering a welcoming environment in the store.

Responsibilities

  • Provide friendly, top-notch customer experiences through 'white glove' service in stores and customers' homes.
  • Obtain new rental orders on the sales floor and over the phone as needed.
  • Safely load/unload and install products during deliveries and pickups, following all handling and transportation procedures.
  • Maintain cleanliness and organization of vehicles assigned for deliveries.
  • Refurbish merchandise to like-new condition and keep the showroom dusted, vacuumed, and organized.

Requirements

  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Valid state driver's license and good driving record.
  • Ability to lift and move products such as furniture, electronics, and appliances.
  • Great communication and customer service skills.

Nice-to-haves

  • Seeking more than just a job, but a career.
  • A desire to improve customers' lives.
  • A hunger to learn the business.
  • Grit and determination.

Benefits

  • Medical, Dental, Vision insurance
  • Life Insurance
  • Supplemental Life Insurance
  • Spouse/Dependent Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Flexible Spending Accounts
  • 401(k) Savings Plan with company match
  • Paid Time Off
  • Legal Insurance
  • Identity Theft Protection Plan
  • Health Savings Accounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
  • Limited Purpose Plan
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