Customer Account Representative

$30,056 - $35,360/Yr

Rent-A-Center - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Rental and Leasing Services

About the position

The Customer Account Representative plays a vital role in providing exceptional customer service and ensuring customer satisfaction through high-quality goods and services. This position involves direct interaction with customers, managing deliveries and pickups, and maintaining an organized and inviting store environment. The representative is expected to embody a culture of service and support, contributing to the overall success of the company while enjoying a consistent schedule and opportunities for advancement.

Responsibilities

• Provide friendly, top-notch customer experiences through 'white glove' service in stores and customers' homes.
• Obtain new rental orders on the sales floor and over the phone.
• Safely load/unload and install products while following all handling and transportation procedures.
• Maintain cleanliness and organization of the store and showroom by refurbishing merchandise to like new condition.
• Keep vehicles clean and properly maintained as assigned.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Valid state driver's license and good driving record.
• Ability to lift and move products such as furniture, electronics, and appliances.
• Great communication and customer service skills.

Nice-to-haves

• Seeking more than just a job, but a career.
• A desire to improve customers' lives.
• A hunger to learn the business.
• Grit and determination.

Benefits

• Medical, Dental, Vision, Life Insurance
• Supplemental Life Insurance
• Spouse/Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts
• 401(k) Savings Plan with company match
• Paid Time Off
• Legal Insurance
• Identity Theft Protection Plan
• Health Savings Accounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
• Limited Purpose Plan