Customer Account Specialist -Tier 1) Accts Receivable (WRD Enterprise Solutions)

$35,796 - $63,772/Yr

Hillsborough County - Tampa, FL

Full-time - Entry Level

Tampa, FL

Executive, Legislative, and Other General Government Support

About the position

The Customer Account Specialist (Tier 1) position within the Accounts Receivable department at WRD Enterprise Solutions involves processing and monitoring fiscal transactions related to the Public Utilities Department's customer billings and payments. This role is crucial in ensuring accurate financial reporting and customer satisfaction. The specialist will audit, analyze, and reconcile revenue and expenditure postings to the department's general ledger, balancing daily account activity that includes accounts receivable, deposits, loans, and customer refunds. The position requires monitoring multiple accounting reports to determine when customer accounts need adjustments, ensuring that all transactions are processed efficiently and accurately. The ideal candidate will possess strong written and verbal communication skills, enabling them to effectively interact with customers and colleagues. They should have experience in processing fiscal transactions related to customer billing and payments, as well as a background in analyzing and reconciling revenue. Proficiency in using software for data entry is essential, with intermediate to advanced skills in Excel required for monthly analytics. The role emphasizes a commitment to customer service, professionalism, and organizational excellence, fostering teamwork and collaboration to achieve departmental goals. In addition to the technical responsibilities, the specialist will prepare various fiscal reports for refunds and account analysis, and will be responsible for reconciling customer accounts and processing customer refunds. The position may also involve initiating and approving fiscal transactions in the automated account system, as well as performing other duties as needed, including those typically handled by subordinate fiscal, financial, and clerical staff.

Responsibilities

• Processes fiscal transactions related to Public Utilities Department customer billings and payments.
• Audits, analyzes, and reconciles revenue and expenditure postings to the department's general ledger.
• Balances daily account activity including accounts receivable, deposits, loans, and customer refunds.
• Monitors multiple accounting reports to establish when customer accounts require adjustments.
• Prepares various fiscal reports for refunds and account analysis, and schedules for aged receivables reports.
• Reconciles customer accounts and submits billing information.
• Processes customer refunds and monitors returned refunds, void undeliverable, lost, stale dated checks to expedite reissuing of customer refunds.
• Initiates and/or approves fiscal transactions in the automated account system.
• Performs other duties as needed, including those performed by subordinate fiscal, financial, and clerical staff.

Requirements

• Associate's degree with a major in Accounting or Finance.
• Two years of experience in bookkeeping or financial record keeping.
• Knowledge of general accounting principles, practices, procedures, and methods.
• Knowledge of laws, rules, and policies governing assigned functional accounting areas.
• Ability to read, comprehend, and apply job-related rules, policies, and procedures.
• Ability to prepare accounting, financial, and statistical reports.
• Ability to use accounting and imaging software, spreadsheets, and related applications.

Nice-to-haves

• Experience with customer service in a financial context.
• Familiarity with automated accounting systems.
• Advanced Excel skills for data analysis and reporting.