Customer Accounting Clerk (10am - 6:30pm CST) - Peoria, IL

Full-time - Entry Level

Hybrid - Peoria, IL

Insurance Carriers and Related Activities

About the position

The position involves handling incoming phone calls related to multiple insurance products, assisting insureds and agents with payment processing and resolving billing issues. The role requires effective communication and the ability to manage a high volume of calls while providing support to the Customer Accounting Specialists and Direct Billing Collections team.

Responsibilities

• Handle incoming calls related to insurance products.
• Monitor the premium accounting inbox and respond to emails as needed.
• Process return mail and research to determine correct addresses.
• Assist Customer Accounting Specialists with payment posting and other tasks.
• Perform copying, scanning, and mail runs as required.

Requirements

• High school diploma or equivalent education and experience.
• 0+ years of related experience.
• Ability to handle a high volume of incoming calls.
• Ability to research billing and collection issues and recommend actions.
• Effective communication skills with internal and external contacts.

Nice-to-haves

• Experience in customer service or billing roles.
• Familiarity with insurance products and processes.

Benefits

• Employee stock ownership plan (ESOP)
• 401(k) with automatic company contribution
• Annual discretionary profit-sharing contributions
• Annual bonus plans
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO)
• Parental and family care leave
• Flexible and hybrid work arrangements
• Fitness center discounts
• Employee assistance program
• Comprehensive medical, dental, and vision benefits
• Flexible spending and health savings accounts
• Life and AD&D insurance
• Voluntary life insurance options
• Critical Illness & Accident insurance
• Short-term and long-term disability benefits