RLI Corp. - Peoria, IL
posted 26 days ago
Full-time - Entry Level
Hybrid - Peoria, IL
Insurance Carriers and Related Activities
About the position
The position involves assisting Customer Accounting Specialists and the Manager of Billing & Collections in managing and resolving billing and collections issues for delinquent accounts. The role requires frequent communication with accounts and involves various administrative tasks to support the collections process.
Responsibilities
- Assist Customer Accounting Specialists in collections when they are unable to collect or when agents want to direct collect.
- Contact accounts via phone and mail, and send accounts to collections agencies if necessary.
- Sort daily output for Customer Accounting Specialists.
- Prepare forms for the mail room after review by Customer Accounting Specialists.
- Monitor the premium accounting inbox and respond to requests or file for Customer Accounting Specialist response.
- Answer the direct bill phone line.
- Assist with commission payments.
- Help Customer Accounting Specialists with Accounts Payable batches, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
Requirements
- Typically requires a high school diploma and 0+ years of related experience or equivalent level of education and experience.
- Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
- Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
- Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
Nice-to-haves
- Experience in customer service or accounting roles.
- Familiarity with insurance billing and collections processes.
Benefits
- Employee stock ownership plan (ESOP)
- 401(k) with automatic 3% company contribution
- Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)
- Annual bonus plans
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO)
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x Base Salary for Group Life and AD&D insurance
- Voluntary life insurance for purchase
- Critical Illness & Accident insurance
- Short-term and long-term disability benefits
