RLI Corp. - Peoria, IL
posted 4 months ago
About the position
The position of Customer Accounting Assistant at RLI involves providing support to Customer Accounting Specialists and the Manager of Billing & Collections in managing and resolving billing and collections issues for delinquent accounts. Under frequent supervision, the assistant will engage in various tasks that are crucial for the effective handling of customer accounts. This role is essential in ensuring that the company's financial operations run smoothly and that customer accounts are managed efficiently. The assistant will be responsible for contacting accounts via phone and mail, sorting daily outputs for Customer Accounting Specialists, and preparing necessary forms for the mailroom after review. Additionally, the assistant will monitor the premium accounting inbox, respond to requests, and assist with commission payments and Accounts Payable batches. This position is designed for individuals who are looking to start their careers in the insurance industry and offers opportunities for professional growth and development. RLI is committed to fostering a learning culture, encouraging employees to pursue professional development in insurance and related fields. The company provides educational opportunities, including training and certification programs, and covers the costs for most programs. Employees can also earn bonuses upon successful completion of approved courses and certifications. This commitment to personal and professional growth is a key aspect of RLI's culture, which values the development of its employees and their contributions to the company's success.
Responsibilities
- Assist Customer Accounting Specialists in collections when they are unable to collect or when agents want to direct collect.
- Contact accounts via phone and mail regarding billing and collections matters.
- Send accounts to collections agencies if necessary.
- Sort daily output for Customer Accounting Specialists.
- Prepare forms for the mail room after review by Customer Accounting Specialists.
- Monitor the premium accounting inbox and respond to requests or file for Customer Accounting Specialist response.
- Answer the direct bill phone line.
- Assist with commission payments.
- Help Customer Accounting Specialists with Accounts Payable batches, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
Requirements
- Typically requires a high school diploma or equivalent level of education and experience.
- 0+ years of related experience in billing and collections or a similar field.
- Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
- Effective communication skills with internal and external contacts involved in the billing and collection processes.
- Proficiency in Microsoft Office software and general ledger and billing and collections applications.
Nice-to-haves
- Experience in the insurance industry or financial services.
- Familiarity with billing and collections software.
Benefits
- Employee stock ownership plan (ESOP)
- 401(k) with automatic 3% company contribution
- Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)
- Annual bonus plans
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO)
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x Base Salary for Group Life and AD&D insurance
- Voluntary life insurance for purchase
- Critical Illness & Accident insurance
- Short-term and long-term disability benefits
