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Customer Accounts Advisor
Aaron's - North Wilkesboro, NC
posted about 2 months ago
About the position
The Customer Accounts Advisor at Aaron's Inc. plays a crucial role in driving customer satisfaction and payment collections. This position involves building strong relationships with customers through both phone and face-to-face interactions, ensuring they understand the benefits of their lease agreements and are motivated to renew them. The advisor serves as a coach to customers, helping them progress towards ownership while maintaining accurate account information and assisting with various operational tasks.
Responsibilities
- Attain and maintain updated customer information in the store computer system.
- Direct contact with customers who have not renewed their lease agreements through home visits and phone calls.
- Sell customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in achieving daily, weekly, and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
- Complete and maintain weekly vehicle maintenance and route sheets.
- Load, secure, and protect products in the company vehicle.
- Safely operate the company vehicle.
- Assist the Sales Team as needed.
- Perform any reasonable duties requested by management.
Requirements
- Must be at least 21 years old in the United States with a valid state Driver's License; 18 years old in Canada.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work a schedule varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to multitask effectively.
- Proper telephone etiquette.
- Uphold the Aaron's Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
Nice-to-haves
- Experience in a customer-facing role.
- Knowledge of lease agreements and payment processes.
Benefits
- Incentive pay based on performance.
