Customer Accounts Advisor

Full-time - Entry Level

North Wilkesboro, NC

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Accounts Advisor at Aaron's Inc. plays a crucial role in driving customer satisfaction and payment collections. This position involves building strong relationships with customers through both phone and face-to-face interactions, ensuring they understand the benefits of their lease agreements and are motivated to renew them. The advisor serves as a coach to customers, helping them progress towards ownership while maintaining accurate account information and assisting with various operational tasks.

Responsibilities

• Attain and maintain updated customer information in the store computer system.
• Direct contact with customers who have not renewed their lease agreements through home visits and phone calls.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance and route sheets.
• Load, secure, and protect products in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Requirements

• Must be at least 21 years old in the United States with a valid state Driver's License; 18 years old in Canada.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron's Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Nice-to-haves

• Experience in a customer-facing role.
• Knowledge of lease agreements and payment processes.

Benefits

• Incentive pay based on performance.