Unclassified - Winchester, VA
posted about 1 month ago
The Customer Advocate position at Safelite is a pivotal role that serves as one of the first points of contact for our customers. This position is not just about managing administrative tasks; it is about creating a memorable experience for every customer interaction. As a Customer Advocate, you will be responsible for a variety of tasks that include managing administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and handle inbound phone calls and emails, ensuring that each customer feels valued and heard. Your organizational skills and energetic demeanor will be essential in delivering exceptional service and resolving customer concerns quickly and efficiently. In this role, you will welcome in-shop customers and address their concerns, often coming up with creative solutions to ensure their satisfaction. You will manage incoming communications regarding service issues, pricing, warranties, and more, keeping all operations running smoothly. This includes confirming and completing work order information, verifying insurance details, and processing various administrative tasks such as invoices and credit memos. You will also review orders from the national contact center and manage dealer part orders and special accounts, ensuring that all aspects of customer service are handled with care and precision. The position requires a proactive approach to customer service, as you will be expected to handle multiple tasks simultaneously while maintaining a professional appearance and demeanor. You will be part of a team that values diversity and inclusion, and you will have the opportunity to contribute to a company that is committed to providing a fulfilling career and a balanced work/life environment.