Customer Advocate

$37,440 - $37,440/Yr

Safelite AutoGlass - Lakeland, FL

Full-time - Entry Level

Lakeland, FL

Repair and Maintenance

About the position

The Customer Advocate plays a crucial role as the first point of contact for customers at Safelite, an auto glass company. This position involves managing various administrative processes, scheduling, and providing exceptional customer service through in-person interactions and communication via phone and email. The role is designed to ensure a smooth and memorable experience for customers while handling their inquiries and concerns efficiently.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, and dispatch.
• Confirm and complete work order information, including insurance verification and additional parts.
• Handle administrative tasks such as buyouts, invoices, and processing credit memos.
• Review orders from the national contact center and manage dealer part orders.

Requirements

• High School Diploma/GED/Equivalent required.
• 1-3 years of telephone operations or business administration experience required.
• Ability to provide world-class customer service in a fast-paced environment.
• Present a professional appearance and wear personal protective equipment.

Nice-to-haves

• Experience in customer service or retail environments.
• Familiarity with scheduling and administrative processes.

Benefits

• Competitive weekly base pay starting at $18/hour.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• Paid time off (PTO) programs and company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all necessary tools and resources.