CUSTOMER AMBASSADOR (FULL TIME)

About the position

The Customer Ambassador position at Eurest involves creating a welcoming hospitality environment for guests at the Delta Sky Clubs. The role focuses on engaging with customers, promoting wellness and culinary programs, and ensuring high standards of service and food presentation. This full-time position requires weekend availability and emphasizes the importance of customer service and teamwork.

Responsibilities

• Greets every customer and interacts to ensure a high level of hospitality.
• Greets all team members and ensures they have what they need to be successful each day.
• Relays relevant concerns from customers to supervisors.
• Ensures that all marketing, wellness, and culinary programs are current and in place.
• Leads weekly promotions and programs for guests.
• Shares best practices and recognizes co-workers.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying/decision-making process.
• Ensures all display foods are merchandised attractively per standards.
• Serves food neatly and attractively per standards.
• Performs other duties as assigned.

Requirements

• 1 year of previous customer service experience is required.
• 1 year of previous food service experience is required.
• Previous coffee experience is preferred, but not required.
• Ability to lift and/or move up to 50 pounds.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)