Customer Application Engineer, New York - USA

Full-time - Mid Level

New York, NY

About the position

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Our RUN team is dedicated to serve our clients post going-live the best way we can to secure an exceptional client experience. With over 50 team members, AMER RUN team needs to keep growing to satisfy demanding customers. In this context of fast growth, you will help our customers in both Public and Private Sectors within the support and maintenance capacity to secure a smooth transition post going live.

Responsibilities

• Manage the customer relationship; gather business requirements, analyze the impact on the implemented solution, advise customers on procurement leading practices and configuration management
• Use Ivalua Buyer technical framework (C#, .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineer and debug to solve project issues throughout all phases of the implementation cycle
• Develop advanced configuration knowledge and show strong technical creativity in leveraging configuration features to limit custom code
• Interact with R&D team for product features
• Manage deliveries and solve technical operational issues

Requirements

• At least 3+ years of experience in software development, primarily in C#, .NET, and SQL Server
• At least 3+ years’ experience as a Customer Application Engineer or in a client facing role
• Comfortable looking for configuration solutions versus new coding and development
• Preferred University degree in computer sciences or software engineering

Nice-to-haves

• Manage client relationships, self-driven, results oriented, strong leadership
• Exceptional communication and interpersonal skills
• Time and stress management skills
• Solid Problem-solving skills
• Can demonstrate the ability to adapt to customer and partner restraints

Benefits

• Hybrid working model (3 days in the office per week)
• Snacks and weekly lunches in the office
• Exceptional training and career development program
• Regular social events, competitive outings, team running events, and musical activities