Customer Architect (CPA)

Rho • New York, NY

332d • $140,000 - $150,000

About The Position

As an Implementation Specialist at Rho, you will play a vital role in ensuring a smooth and seamless onboarding experience for our customers. Acting as the global project manager and technical point of contact throughout the launch process, you will foster cross-functional partnerships with internal teams, including sales, engineering, product, and customer success. This position places you at the heart of Rho's rapid growth trajectory, surrounded by a team dedicated to customer satisfaction and passionate about our products. You will be instrumental in supporting Account Executives in selling Rho's expense management to both new and existing clients across diverse market segments. By leveraging your expertise in accounting and finance, you will guide clients through the technical implementation of Rho's solutions in banking, expense management, and accounting integrations. You will collaborate closely with our operations and product teams to enhance implementation processes, lead product launches, and contribute to team development. During the interview process, you will be aligned with the customer segment that best matches your skills and experience.

Requirements

• 4+ years of experience in Accounting or Finance OR 4+ years of experience in project management or implementation, focusing on client advisement and managing multiple projects simultaneously
• 2+ years as an Audit Associate or Senior Associate
• 1+ year of experience with month-end close processes
• Proven experience collaborating with C-Level executives in organizations
• Experience in implementing and managing expense and corporate card programs
• Proficiency with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online)
• A results-oriented professional with the ability to connect detailed tasks to broader strategic objectives.

Nice To Haves

• CPA, MAcc, or MBA

Responsibilities

• Act as the global project manager and technical point of contact throughout the launch process.
• Foster cross-functional partnerships with internal teams, including sales, engineering, product, and customer success.
• Support Account Executives in selling Rho's expense management to both new and existing clients.
• Guide clients through the technical implementation of Rho's solutions in banking, expense management, and accounting integrations.
• Manage implementation projects from inception to completion, ensuring alignment with client goals and timelines.
• Provide training and ongoing support to clients, empowering them to utilize Rho's products effectively.
• Gather feedback for process improvements, acting as the primary contact during implementation to ensure a positive client experience.
• Collaborate with Sales, Customer Success, and Technical teams for seamless transitions and continuous support.
• Contribute to refining implementation processes and best practices for optimal client outcomes.

Benefits

• Equity
• Healthcare benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees