Customer Care Advisor

Ethos Medspa • Chesterfield, MO

400d • $37,440 - $37,440

About The Position

The Customer Care Advisor at Ethos Medspa is a vital role responsible for providing exceptional customer service and supporting the daily operations of the medspa. This position serves as the first point of contact for clients, ensuring a welcoming and professional environment while promoting services and products. The advisor will work closely with the Customer Care Director and the team to enhance customer experiences and drive sales in a collaborative and positive atmosphere.

Requirements

• 1 year of customer service experience required.
• 1 year of MedSpa or salon experience required.
• Comfort with computer systems and retail sales processes.
• Professionalism and energy in the role; support a positive team culture.
• Reliability and responsibility for scheduled work shifts; punctuality is essential.

Nice To Haves

• Previous Medical Spa/Salon service selling experience (2+ years preferred).
• Previous experience with Aveda/SkinCeuticals/SkinMedica/iS Clinical/Jane Iredale selling.

Responsibilities

• Perform exemplary, client-focused customer service using various tools (including computer software, phone, email, and text).
• Advise guests and drive sales on products and services.
• Provide an excellent, clean, inviting, professional, comfortable, relaxing, and pleasant experience for all clients and guests.
• Maintain product and service knowledge to communicate product and service benefits to guests.
• Greet guests appropriately, answer incoming calls, make/confirm/change appointments, and perform guest check-in/out using available systems.
• Work to fill openings with a waitlist and complete duties to open and/or close the day, maintaining accurate cash counts.
• Complete product and service sales transactions, maintain product inventory and displays, and complete daily checklists and cleaning duties as assigned.
• Maintain client information files, consent forms for services, and financial information.
• Keep an accurate inventory list and assist the manager with weekly orders; inform about product shortages and customer issues and/or requests.
• Utilize and maintain customer database for phone calls, product launches, events, and appointments in conjunction with Ethos customer programs.
• Post on social media to help advertise and drive business.

Benefits

• Employee discount
• Flexible schedule
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed