Customer Care Advocate Cary 3 3 25

MetLife - Holly Springs, NC

Full-time - Entry Level

Holly Springs, NC

Insurance Carriers and Related Activities

About the position

Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on March 3rd, 2025. After paid training, you will join the in-bound customer service team putting customers at the heart of all you do. Global Customer Service and Operations serves MetLife's customers around the world, fulfilling their servicing, underwriting, policy administration and claims needs. We are guided by our purpose, putting the customer at the center of everything we do. And, just like our customers are at the center, so are our people. We strive to make sure our employees are heard, valued, and inspired to progress. We believe when all of us with our unique backgrounds, skills, perspectives, and voices come together; even more is possible.

Responsibilities

• Handle inbound customer service inquiries via telephone and/or email and resolve complex customer issues.
• Leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional.
• Deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
• Respond to customer requests via telephone or email, providing excellent service to MetLife's customers.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas.
• Enhance and strengthen the relationship between the customer and MetLife using effective communication skills.
• Support special product and/or service campaigns as needed.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Requirements

• New hires should live a commutable distance from the site the role is posted in.
• 1+ years of customer service experience.
• Flexible to work specific shifts during hours of operation between 8:00am - 11:00pm EST, Monday through Friday.
• Must be available for the full duration of training in office from March 3rd to April 18th.

Nice-to-haves

• High School diploma or GED equivalent.
• Some college, or professional certification.
• Insurance or Financial Services industry experience or Product specific experience.
• Prior Call Center experience is highly preferred.
• A demonstrated ability to learn quickly and continuously develop functional knowledge.
• A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.
• Strong computer/keyboard skills as well as solid math, analytical and critical thinking skills.
• Superb listening skills and professional oral & written communication skills.

Benefits

• Competitive compensation at $20/hour.
• Paid training.
• Dental, medical & life insurance.
• Retirement plans including 401(k).
• Paid time off.
• Paid overtime.
• Programs designed to strengthen and reward your performance.