Customer Care and Sales Call Center Representative (WFH)

$34,112 - $36,000/Yr

AT&T - Davenport, IA

Full-time - Entry Level

Remote - Davenport, IA

Telecommunications

About the position

The Customer Care and Sales Call Center Representative position at AT&T is a full-time remote role focused on providing exceptional customer service and driving sales. As a Premier Service Consultant, you will engage with customers to address their needs, optimize their service experience, and promote AT&T's latest technology and services. This role requires a consultative approach to meet sales goals while ensuring customer satisfaction and loyalty.

Responsibilities

• Provide solutions to prospective and existing customers to enhance their service experience.
• Handle new service requests and assist customers with voice, internet, and wireless plans.
• Address existing customer needs including billing, payment, plan changes, upgrades, and technical support.
• Identify upsell opportunities and recommend appropriate products and services to customers.
• Work in a fast-paced environment managing high volumes of calls, chats, and emails.
• Utilize multiple tools and systems to resolve service inquiries and maintain customer records.
• Simplify explanations of customer bills, rate plans, and product features.
• Perform basic troubleshooting and engage Tier 3 support for complex issues.
• Participate in paid training and utilize resources to succeed in the role.

Requirements

• Call center or customer service experience is required.
• Flexibility to work any schedule during hours of operation, including evenings, weekends, and holidays.
• Ability to work in a fast-paced environment and manage high call volumes.
• Strong communication skills and a consultative approach to customer interactions.

Nice-to-haves

• Experience with remote access software is a plus.

Benefits

• 401(k) plan
• Dental insurance
• Employee assistance program
• Employee discounts
• Health insurance
• Paid holidays
• Paid parental leave
• Tuition reimbursement program
• Paid Time Off (at least 23 days of vacation each year and 9 company-designated holidays)
• Disability benefits (short term and long term)
• Life and Accidental Death Insurance
• Critical illness/accident hospital indemnity/group legal programs
• Extensive employee wellness programs