Customer Care Assistant (Remote)

Unclassified - Greensboro, NC

Part-time - Entry Level

Remote - Greensboro, NC

About the position

The Customer Care Assistant role at Footprints Floors is a remote, part-time position focused on providing exceptional customer service. The assistant will handle customer inquiries, assist with scheduling, and support the customer care team while maintaining accurate records and following up on requests.

Responsibilities

• Answer customer inquiries.
• Provide product details and quotes.
• Help schedule appointments.
• Assist with order tracking.
• Handle complaints and issues.
• Follow up on requests.
• Update customer records.
• Support the customer care team.

Requirements

• Strong communication skills.
• Fluent in English.
• Customer service experience.
• Organized and detail-oriented.
• Multitasking ability.
• Problem-solving skills.
• Able to work independently.
• Tech-savvy for remote tools.

Benefits

• Flexible hours.
• Remote work option.
• Competitive pay.
• Part-time position.
• Growth opportunities.
• Supportive work environment.
• Work with a trusted brand.
• Professional development.