Customer Care Associate - Actively onboarding

$49,000 - $59,000/Yr

Unclassified - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

About the position

The Customer Care Associate plays a vital role in enhancing the customer experience by providing assistance, driving sales, and maintaining store organization. This position focuses on engaging with customers, understanding their needs, and ensuring a visually appealing store environment.

Responsibilities

• Greet customers and provide assistance in locating products, answering questions, and offering suggestions.
• Drive sales through active listening and a consultative approach to recommend products based on customer needs.
• Maintain knowledge of store inventory, current promotions, and sales trends.
• Assist with store organization, restocking shelves, and managing product displays to ensure a clean and visually appealing store environment.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to listen actively and understand customer needs.
• Basic knowledge of retail operations and inventory management.

Nice-to-haves

• Experience in a retail or customer service environment.
• Familiarity with sales techniques and product recommendations.

Benefits

• Competitive salary between $49,000 and $59,000 per year.