Customer Care Associate - Actively onboarding

Unclassified - Salem, OR

Full-time - Entry Level

Salem, OR

About the position

The Customer Care Associate plays a vital role in enhancing the customer experience by providing assistance in locating products, answering inquiries, and driving sales through effective communication and product recommendations. This position requires a proactive approach to customer service and a strong understanding of store inventory and promotions.

Responsibilities

• Greet customers and provide assistance in locating products.
• Answer customer questions and offer suggestions.
• Drive sales through active listening and a consultative approach.
• Maintain knowledge of store inventory, current promotions, and sales trends.
• Assist with store organization and restocking shelves.
• Manage product displays to ensure a clean and visually appealing store environment.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to actively listen and understand customer needs.
• Knowledge of retail sales techniques and customer service best practices.
• Familiarity with store inventory management.

Nice-to-haves

• Experience in a retail environment.
• Basic knowledge of sales trends and promotions.

Benefits

• Competitive salary based on experience.
• Employee discounts on store products.