Customer Care Associate - Actively onboarding

Unclassified - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

About the position

The Customer Care Associate plays a vital role in enhancing the customer experience by providing assistance in locating products, answering inquiries, and driving sales through effective communication and product recommendations. This position requires a strong understanding of store inventory and promotions to ensure customers receive the best service possible.

Responsibilities

• Greet customers and provide assistance in locating products.
• Answer customer questions and offer suggestions.
• Drive sales through active listening and a consultative approach.
• Maintain knowledge of store inventory, current promotions, and sales trends.
• Assist with store organization and restocking shelves.
• Manage product displays to ensure a clean and visually appealing store environment.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to actively listen and understand customer needs.
• Knowledge of retail sales techniques and customer service best practices.
• Familiarity with store inventory management.