Customer Care Associate - Actively onboarding

$49,000 - $59,000/Yr

Quick Role Search - Columbus, OH

Full-time

Columbus, OH

About the position

The Customer Care Associate role focuses on driving retail sales through exceptional customer service and a passion for technology. The position involves building strong connections with customers, understanding their needs, and providing tailored product insights and solutions to enhance their experience. The associate will also participate in ongoing training to develop skills in various operational functions.

Responsibilities

• Drive retail sales by leveraging a passion for technology and exceptional customer service.
• Build strong connections with customers to understand their needs through effective questioning and communication.
• Provide tailored product insights and solutions to meet customer needs and enhance their experience.
• Close sales by delivering intuitive and straightforward technology solutions.
• Participate in ongoing training to develop skills in merchandising, inventory management, and operational functions.
• Expand the customer base by making outbound calls and sending text messages to current customers.