Customer Care Associate

$35,360 - $35,360/Yr

Avis Budget Group - Lanai City, HI

Part-time,Full-time - Entry Level

Onsite - Lanai City, HI

10,001+ employees

Rental and Leasing Services

About the position

The Customer Service Representative role at Avis Budget Group involves assisting customers in various aspects of the rental and return process at airport lots. This outdoor position requires effective communication and customer service skills while performing tasks such as checking cars, processing rentals, and assisting customers at exit gates. The role is designed for individuals who prefer an active work environment over traditional desk jobs.

Responsibilities

• Assist customers in the rental and return process on airport lots.
• Check cars and enter information using a handheld device.
• Process rentals for loyalty customers.
• Assist customers at exit gates and check-in cars at return.
• Provide excellent customer service throughout the process.

Requirements

• High School Diploma or equivalent.
• Valid Driver's License.
• Basic computer skills including typing and data entry.
• Effective verbal communication skills.
• Willingness to work outdoors.
• Flexibility to work all shifts.
• Ability to type, sit, stand, walk, and move throughout the rental lot.
• Must be 18 years of age and legally authorized to work in the United States.
• 6 months of retail customer service experience in a fast-paced environment is a bonus.

Benefits

• Bi-weekly hourly wage (weekly wage in New York and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts on car rentals and purchases of Avis/Budget cars.