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Customer Care Coordinator
$46,000 - $59,000/Yr
Wallenius Wilhelmsen Logistics - Tacoma, WA
posted 2 months ago
Full-time - Entry Level
Tacoma, WA
5,001-10,000 employees
Repair and Maintenance
About the position
The Customer Care Coordinator at Keen Transport, Inc. is responsible for providing accurate information to staff, manufacturers, and customers regarding freight transport. This role involves managing customer accounts, ensuring timely pick-up and delivery of shipments, and coordinating with operations to meet customer needs. The position requires strong organizational skills and the ability to handle heavy customer contact daily.
Responsibilities
- Provide customers with accurate and complete information about their shipments.
- Review payment terms with customers and inform them of any requirements.
- Coordinate with Operations to meet special customer needs.
- Ensure all necessary documents are prepared and easily accessible.
- Set specific pick-up or delivery times and give advance notice of any special requirements, including state and federal regulation requirements.
- Inform customers of any delays, damages, or shortages.
- Contact customers on factory releases and provide directions for pick-up and delivery.
- Enter and update information in storage and inventory software.
- Learn about Keen trailers and equipment and their uses.
Requirements
- One year of experience in customer service or inventory control procedures is preferred.
- Excellent written and verbal communication skills.
- Basic math and computer skills, including proficiency in MS Excel and working knowledge of MS Windows, Word, and Outlook.
- Professional and courteous telephone manner with the ability to handle heavy customer contact each day.
- Data entry skills with exceptional attention to detail.
- Strong organizational skills and the ability to prioritize work independently.
- Problem resolution, decision-making, and general negotiation skills with customers.
- Knowledge of geography and map reading ability.
Nice-to-haves
- Work experience within a Shipping and Logistics environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- Supplemental life insurance
- Wellbeing benefits
- Scheduled paid holidays
- Floating holidays
- Paid vacation
- Paid sick time
